soft keypad couldn't set ALARM AWAY, but ALARM STAY instead

[jeffwu]

Hi

I just discovered a strange problem. in Web app's keypad, I press MasterCode and "2", the alarm is getting into "Alarm Away" initially with 15 sec beeping alerts. after all beeping stops, the keypad actually sets to "Alarm *** Stay ***" instead of "*** Away ***" as supposedly.

is this a configuration problem of my AD2PI or a bug somewhere?

ps. worth to mention, when I use a physical keypad, it has no such of a problem. it sets to Alarm Away correctly by pressing "mast code + 2".

Jeff

[kevin]

The alarm does this automatically if it doesn't detect an exit action.

You can disable this in programming, but I forget what field it is.

[jeffwu]

Hi Kevin

what is the exit action? instead of changing the programming (which I am not familiar how to), can I add exit action while alarming through soft keypad?

thanks

Jeff

[kevin]

Exit action I mean physically triggering an action on an exit zone, such as opening and closing the door.

I would look at the programming manual and look for the Auto-STAY feature - I think it is usually *84

If "Auto-Stay" is enabled in *84, the system will automatically revert to "Stay" if an entry/exit zone is not opened during the exit period; the system assumes you have not left the premises.

[jeffwu]

Hi Kevin,

Thanks for the explanation! The exit action feature does make sense and is helpful when using physical keypad.

Is there a workaround to set the alarm to "away" remotely via soft keypad while preserving "exit action" feature for physical keypad.

any possible way to send "exit action" signal through AD2Pi?

Jeff

[kevin]

No, you will have to disable the Auto-STAY feature in your programming to stop this.